It’s now your turn to create content and extract maximum value out of all modules and functionalities of FROGED.
1. Onboarding
Complete the easy suggested Onboarding within FROGED to start taking your first steps, click here: Getting Started
2. People: Contacts & Accounts
Once you have Created or Imported your Contacts and Accounts into FROGED, you’ll have them ready for queries, creating segments, etc. in this menu.
Check all our available content in our Knowledge Base, and get the most value out of it:
3. Live Stream
In this menu, you’ll be able to track and look into your users’ behavior, through the live tracking of FROGED events. Click here for more information.
4. Live chat (Inbox)
Manage all your conversations from different channels (chat, whatsapp, support email, etc) from just one INBOX. From here, your agents will not only be able to reply to users but also do many more things like:
Connect to a videocall
Send predefined responses (“saved replies”)
Send Knowledge Base articles
Have all the context of who a user is, and what it has been doing in the platform before contacting Support
Create and manage JIRA tickets from conversations
…Etc
In order to get value out of everything possible within FROGED’s INBOX, we invite you to take the following practical exercise 1# Challenge - Support Optimization.
5.Support
The Support module includes access to the Knowledge Base (articles, training content, FAQ, etc) and section Updates (announcements).
Don’t miss all the available content of how to create documents, updates, customize your support portal or check your support metrics in Support Features.
6.Engage & Flows
For user communication purposes, for onboarding communication, engagement, retention, sales, etc, there’s different tools which are great within FROGED. For more info:
Automessages: all available articles about what these are, how to create them, best practices, etc
Behavioral Emails: all available articles about what these are, how to create them, best practices, etc
Email Campaigns: all available articles about what these are, how to create them, best practices, etc
Flujos de Producto (“Flows”): all available articles about what these are, how to create them, best practices, etc. Don’t miss our Use Cases!
7. NPS (Net Promoter Score)
Activate your NPS survey to find out about your clients’ experience and use it to talk more with them, get relevant feedback about your product or service, and predict the potential growth of your business.
Don’t miss all articles about what it is NPS, how it works and why it’s important.
8. Reports (metrics)
This menu offers the possibility of tracking key metrics of both your Support service and your NPS survey. Don’t miss the opportunity to check this key data for your business: