FROGED Help Center
Help
Updates
FROGED
How can we help you?
→
NPS
→
Help
Getting Started
»
Welcome to FROGED - Activation guide
»
Customize Your Widget
»
How to Translate your Messages
Agents
»
How to add new agents to my workspace?
»
Agents roles and permissions
Install
»
How to install FROGED with a script?
»
How to install FROGED in CMS?
»
How to install FROGED in Shopify?
»
How to install FROGED in Prestashop?
»
How to install FROGED with Google Tag Manager?
»
How to install FROGED in Wordpress/Woocommerce?
»
How to preview FROGED with Google Chrome Extension?
Engage
Automessages
»
What Are Automessages?
»
How To Create Automessages
»
How to add accounts' conditions into automessages?
»
How to send automessages from Account Owner?
Behavioral Emails
»
What are Behavioral Emails?
»
How To Create Behavioral Emails
Email Campaigns
»
What Are Email Campaigns?
»
How To Create Email Campaigns
»
Email Campaign Events
Flows
»
What are Flows?
»
How to create a Flow?
»
Best practices of Flows
»
Flows Use Cases
»
Tips for Flows
»
Flow Use Case 2: Onboarding ("Complete profile")
»
Flow Use Case 4: User Reactivation
»
Flow Use Case 1: Product Tour
»
Flow Use Case 3: Product Update
»
Flow Use Case 5: Upselling
»
Personalized Messages Using Variables
»
Organizing communications in categories
»
Use Case: A/B Testing
Support Features
»
Documents & Updates
»
Configuring your knowledge base to support multiple languages
»
Top 3 Benefits of Having a Knowledge Base
»
Grow Your Audience Organically with a SEO-friendly Knowledge Base
»
Knowledge Base Metrics
»
How to import Help Articles from Intercom or Zendesk
»
Knowledge Base Portal
»
Filter documents by type of user and use case
»
How to link documents on the widget
»
What does the Knowledge Base Pro add-on include? (KBPro)
»
Support Metrics
Chat
»
How to assign conversations automatically?
»
How to create a Support Group
»
How to create a Support View
»
How does group-routing work?
»
How to turn off group-routing ?
»
Saved Replies
»
Internal Notes
»
CSAT Survey
»
How to customize contact view?
»
Chat Notifications
»
Shared Inbox
»
How to assign conversations to Account Owners?
»
How to create Jira Issues?
»
Tags for conversations
Accounts
»
What are Accounts?
»
How to set up accounts?
»
How to set up an Account Owner?
»
How to create account segments?
»
How to create account attributes?
Events
»
Predefined Events
How To Create Events
»
Create a Click Event
»
Create a Scroll Event
»
Create a Customized Event
»
Events
»
Event's Attributes
Dashboard
»
What's on Your Dashboard?
Live
»
Events Stream
Contacts
»
Contacts
»
Data Warehouse - How to Remove and Add Columns
»
Attributes
»
Tags for contacts
»
How To Create Dynamic Segments
»
Import Contacts
»
Export Contacts
NPS
»
Net Promoter Score: Why You Need To Measure It
»
NPS Best Practices
»
How to set up your NPS Survey with FROGED
»
NPS Metrics
Froged Apps
»
Desktop App
»
Mobile App
Integrations
»
How to connect FROGED with WhatsApp?
»
The benefits of Whatsapp Integration
»
How to connect FROGED with Zapier?
»
How to connect FROGED with Slack?
»
How to connect FROGED with Facebook Messenger?
»
How to connect FROGED with Google Meet?
»
How to connect FROGED with Jira?
Developers
»
SDK Javascript
»
Secure Auth
»
Customize Widget from code
Other Settings
»
Workspace Info
»
Agents
»
Security
»
API key
»
Origins
»
IP Filters
»
Suppresions
»
GDPR
»
Profile Settings
Widget Settings
»
How to translate my Widget?
»
How to set Office Hours and automate messages based on my availability?
»
Qualification Form
Affiliate Program
»
Why You Should Become a FROGED Affiliate
»
How to Sign Up to the FROGED Affiliate Portal
»
How To Add an Affiliate Link to Your Widget
Froged Challenge
»
What are FROGED Challenges?
»
#1 Challenge - Support Optimization
»
#2 Challenge - Customize your FROGED site
»
#3 Challenge - Churn Prevention (NPS)
NPS
Here you can find anything you need to know about FROGED's Net Promoter Score feature.
Net Promoter Score: Why You Need To Measure It
NPS Best Practices
How to set up your NPS Survey with FROGED
NPS Metrics
Powered by FROGED
Help
Updates
Contact us