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2022-05-19
improvements
Inbox improvements 🎉
We have great news! We have included 5 great improvements in FROGED's inbox to make your life easier. Don't forget to watch the full video below and contact us if you have any feedback 😀
  • Message loading is much faster
  • Contact verification ✔ is now available
  • Better UX for unanswered conversations
  • Different colors for conversations (customers, the bot or with other agents internally)
  • Automatic conversation assignment by channel is now available

2022-04-22
improvements
Improvements in Flows
We've added more improvements to the Flows!
  • Preview any Flow before showing it to users
  • Drag and drop steps
  • Autosave the flow so you don't lose any changes
2022-04-05
new
Product Flows are here! 🎉
Here some of the main benefits of the flows:
  • Onboarding designed to guide them and take action
  • Product updates and launches allowing for early adoption
  • Retargeting inactive users to prevent churn
  • Proactive customer support empowering users to resolve issues themselves

2022-03-31
new
Quick Search ready for you!
  • Quickly browse and find any contact or account
  • View results grouped or separately under "contacts" or "accounts"
  • Open the desired record in just one click

2022-03-28
new
Whatsapp Integration! 🎉
Hello!
A new integration is here for you - WHATSAPP ! 🎉
  • Efficiently respond and track all conversations with customers in one place
  • Review metrics to help improve your product and customer experience
  • Automatically assign each conversation to the right agent or group


2021-12-16
improvements
Inbox works at light-speed🚀
Hello!! The year is about to end we have some amazing updates to share! 🎉

1. Inbox speed is now 3x faster! 🚀
2. Unsent messages are automatically saved for you. 😉
3. Knowledge Base has more visual features - check them out!⚡

In fact we would love to hear more from you! 
Tell us what feature you'd like to see us develop next.
2021-10-22
new integration
Jira native integration ready for you! 🥳
Do you use Jira and don't you have it integrated yet?

Get all the advantages of Jira native Integration 🚀

This is available for Scale Plan on, check the plans to upgrade and get it.

2021-10-19
updates
More advances! Accounts are here! 🎉👥
Accounts are here! 👥⚡

If you have a B2B business, these will be magical for you 🪄




To get all these,
2021-09-27
updates
Amazing updates! 🚀🎉
Hey! Want to know the new updates?

1️⃣ 💬 New Group Routing for automatically assigning conversations!

2️⃣ 👤 Contact View improved for being your best ally!


Want to know more? Try them yourself!
2021-07-20
Updates
We now have an NPS feature 🥳
Yes, you read that right. We have launched an entirely new feature...

(Drumroll, please) 🥁

You can now measure your Net Promoter Score with FROGED!



Just in case you don't know what it is, NPS is a metrics tool that measures customer loyalty and satisfaction and predicts your company’s growth.

And the best part? Your data will be segmented to give you tons of insights on how your customers' experience with your product progresses over time.



If you want to know more about our new shiny functionality click HERE
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