2021-10-22
new integration
Jira native integration ready for you! πŸ₯³
Do you use Jira and don't you have it integrated yet?

Get all the advantages of Jira native Integration πŸš€

This is available for Scale Plan on, check the plans to upgrade and get it.

2021-10-19
updates
More advances! Accounts are here! πŸŽ‰πŸ‘₯
Accounts are here! πŸ‘₯⚑

If you have a B2B business, these will be magical for you πŸͺ„


2️⃣πŸ‘₯Create account segments! 


To get all these,
2021-09-27
updates
Amazing updates! πŸš€πŸŽ‰
Hey! Want to know the new updates?

1️⃣ πŸ’¬ New Group Routing for automatically assigning conversations!

2️⃣ πŸ‘€ Contact View improved for being your best ally!

3️⃣ πŸ“² Mobile App updated!

Want to know more? Try them yourself!
2021-07-20
Updates
We now have an NPS feature πŸ₯³
Yes, you read that right. We have launched an entirely new feature...

(Drumroll, please) πŸ₯

You can now measure your Net Promoter Score with FROGED!



Just in case you don't know what it is, NPS is a metrics tool that measures customer loyalty and satisfaction and predicts your company’s growth.

And the best part? Your data will be segmented to give you tons of insights on how your customers' experience with your product progresses over time.



If you want to know more about our new shiny functionality click HERE
2021-04-20
Updates
We have 10 new updates! 🀯
Get ready for some excitement, we have some great updates to tell about! πŸ˜

Several improvements have been made to the chat and inbox to make your life easier:
  • sorting your conversations from oldest to newest, and vice versa
  • the number of opened conversations from every inbox and group are now displayed
  • you can also see the number of opened conversations every support agents has, so you now know who to assign the convo to
  • deleting sent messages
  • visibility on the exact date and time when the messages in a conversation were sent with a tooltip
  • you can see if agents are online or offline
  • you can search conversations, and create views, based on the answers you receive for your satisfaction surveys

πŸ”₯ Now, even your users will know when they have unread messages!



Here's the icing on the cake of this month of April... two new integrations!
 
πŸ“₯ Facebook Messenger integration: you can answer all private messages received on any of your Facebook pages
 
🎦 Google Meet integration: you can start video calls from conversations with your most special users

Thanks to your feedback, we keep improving and growing. So, if you've got anything to say, let's hear it!

You can leave your feature requests HERE.


2020-12-17
Updates
Last updates of the year
Here are the last updates of 2020:

🌟 New support metrics module



Now you can keep track of how your support agents are performing simply by checking these graphs.

You have all the information you need about conversations' resolution time, first reply time, and satisfaction ratings!

🌟 New email editor

You can now design your own email campaigns and behavioral emails using our new email editor.

Add blocks and drag and drop content to spice up your emails!




Let us know what you think about this month's updates.

Happy holidays!
2020-10-30
Updates
Spooky month Updates πŸ‘»
πŸŽƒ We just launched a new Inbox where your conversations will be easily organized!



Create groups for different departments, and make rules so every conversation lands in the group's or agent's inbox that will take care of it!



You can also tag and mark as priority conversations to be on top of things!


πŸŽƒ You can filter your audience to know who saw your last behavioral email, who clicked on your promotional automessage, and even who marked as spam your awesome Halloween campaign!



A great way to create the perfect email flow, don't you think?

πŸŽƒ Wouldn't you like to know how well you are solving your users' questions? This is now possible with the new Customer Satisfaction survey!



And if they missed it, don't worry you can send the survey to your user's email (automatically of course)

πŸŽƒ You can now have your chat conversations' transcriptions!



πŸŽƒ When adding a link in a automessage, you can choose if you want that link to be opened in the same or a new tab.

πŸŽƒ Now every segment you create within the Contacts section will have its own URL. Great for sharing info between agents.


Thank you for helping us design these fantastic features with your honest feedback. 

Have a happy Halloween! πŸ‘»
2020-09-29
Updates
Latest Updates
We have been busy this last month working on some great updates...

πŸ”₯ We have just launched a new Notification System!

Find all your notifications in one place. Mark them as read or unread to make sure you don't miss anything!

πŸ”₯ Our widget has a newly improved and refreshed appearance! 

       

Doesn't it look great?! It's also more interactive 🀩
Choose to show have one or several modules: live chat, help, and updates.

Note: check if your logo looks in accordance with the widget new appearance, you might need to change it!

πŸ”₯ You can now mention agents in conversations!


You can be notified when other agents mention you in a push notification

πŸ”₯ For those of you who type at the speed of light... if you mess up in a conversation, don't worry:  you can now edit the format of any message sent, as well as the text


We have also made several corrections, thanks to your feedback πŸ’‘

As always, we're open to hearing your opinion! Let us know what you think about this month updates πŸ˜‰
 

2020-08-31
Updates
+10 new updates πŸ”₯
βœ… KNOWLEDGE BASE METRICS

To make sure you offer your customers the best support possible, you can now keep track of how your help documentation is actually helping your users. You can see your help documentation and FAQs views, votes and rating.

You can also sort this data according to these parameters: votes, views, rate.

βœ… DOCUMENT RATING

It is now possible to view the rating for each document when editing it.




βœ… LINKED VIDEOS IN BEHAVIORAL EMAILS AND CAMPAIGNS

Although you could already link videos into your behavioral emails and email campaigns, you couldn’t have them embedded. To make sure your linked videos don’t appear as a simple (not great looking) url, now the thumbnail of the video will be shown, improving the appearance of your emails.

βœ… CUSTOM DOMAIN CONFIGURATION

You can now configure your desired domain for your help center directly from your knowledge base settings.

Take into account that this is a pro feature that some plans don’t include. Let us know if you’re interested in having your own domain for your knowledge base portal.

βœ… COPY PASTING IMAGES

Copy-pasting images is now a possibility! You can copy and paste images, photos and gifs into the chat to make your conversations much more dynamic and fluid.



You can also copy-paste images into your behavioral emails, email campaigns, and automessages.

βœ… IMAGE PREVISUALIZATION

Now, when sending an image on the chat, you will be able to visualize it before to confirm it’s the right image.

βœ… PERSONALIZED QUALIFICATION FORM

Having your visitors emails, names or any other contact information is a must. In order to solve this issue you can now have a qualification form requested any time a new visitor wants to reach you through the chat. You can have as many fields as you need and make mandatory what matters to you the most.

You'll find it in settings >> Widget Settings >> Qualification Form




βœ… QUALIFICATION FORM EVENT

We have developed the perfect event that goes hand-in-hand with your new qualification form. You can now track who has completed the form. You can find this event in the list of predefined events.

βœ… UPDATES NOTIFICATIONS

You can now notify your users of your last post on your Updates section to make sure they stay in the loop and don’t miss any news. You can either show a widget or a pop up notification to your users and choose if you want to allow them to reply and start a conversation.

βœ… HTML EDITING FOR BEHAVIORAL EMAILS AND EMAIL CAMPAIGNS

HTML editing is now available for email campaigns and behavioral emails!

βœ… BILLING HISTORY

To make this easier and clearer for you, you can now see your entire billing history in the same place.

βœ… CLOSED IN APP MESSAGE EVENT

Now you will be able to track when users close automessages you have shown them. This has been added to the list of predefined events you have within FROGED.

βœ… SDK JAVASCRIPT

Our SDK Javascript has been updated including some of the new features that have been explained. For those of you, techies wanting to take FROGED to the next level, be sure to go give a look.

βœ… FINDER

Last but not least, our finder. Go get a look at our updated SDK, you can now have that find button for your help documents and FAQs you were looking for!


If you have any doubts, please let us know 🐸
2020-07-02
Updates
Latest Updates
It's that time again... Update time!

If you hadn't noticed we have come out with many improvements and new features over the last few weeks. 

This is what has being going on at FROGED: 

🌟 Our new Knowledge Base Portal is SEO-friendly

🌟 Now you can sort your behavioral emails, automessages and campaigns by date or alphabetically

🌟 Our Saved Replies have been improved. You can change the format and add personalized variables for quick personalized replies.

🌟 Now, when a contact sends you an image through the chat, you no longer need to download it to visualize it. Just click on it and it will maximize.

🌟 You can even edit messages on a chat conversation. No more misspells for you!

🌟 Set your business hours and configure automatic messages based on your availability.


Feel free to reach out and let us know what you think. Your opinion is very valuable to us! 🐸❀️