2020-10-30
Updates
Spooky month Updates πŸ‘»
πŸŽƒ We just launched a new Inbox where your conversations will be easily organized!



Create groups for different departments, and make rules so every conversation lands in the group's or agent's inbox that will take care of it!



You can also tag and mark as priority conversations to be on top of things!


πŸŽƒ You can filter your audience to know who saw your last behavioral email, who clicked on your promotional automessage, and even who marked as spam your awesome Halloween campaign!



A great way to create the perfect email flow, don't you think?

πŸŽƒ Wouldn't you like to know how well you are solving your users' questions? This is now possible with the new Customer Satisfaction survey!



And if they missed it, don't worry you can send the survey to your user's email (automatically of course)

πŸŽƒ You can now have your chat conversations' transcriptions!



πŸŽƒ When adding a link in a automessage, you can choose if you want that link to be opened in the same or a new tab.

πŸŽƒ Now every segment you create within the Contacts section will have its own URL. Great for sharing info between agents.


Thank you for helping us design these fantastic features with your honest feedback. 

Have a happy Halloween! πŸ‘»
2020-09-29
Updates
Latest Updates (September)
We have been busy this last month working on some great updates...

πŸ”₯ We have just launched a new Notification System!

Find all your notifications in one place. Mark them as read or unread to make sure you don't miss anything!

πŸ”₯ Our widget has a newly improved and refreshed appearance! 

       

Doesn't it look great?! It's also more interactive 🀩
Choose to show have one or several modules: live chat, help, and updates.

Note: check if your logo looks in accordance with the widget new appearance, you might need to change it!

πŸ”₯ You can now mention agents in conversations!


You can be notified when other agents mention you in a push notification

πŸ”₯ For those of you who type at the speed of light... if you mess up in a conversation, don't worry:  you can now edit the format of any message sent, as well as the text


We have also made several corrections, thanks to your feedback πŸ’‘

As always, we're open to hearing your opinion! Let us know what you think about this month updates πŸ˜‰
 

2020-08-31
Updates
+10 new updates (August)πŸ”₯
βœ… KNOWLEDGE BASE METRICS

To make sure you offer your customers the best support possible, you can now keep track of how your help documentation is actually helping your users. You can see your help documentation and FAQs views, votes and rating.

You can also sort this data according to these parameters: votes, views, rate.

βœ… DOCUMENT RATING

It is now possible to view the rating for each document when editing it.




βœ… LINKED VIDEOS IN BEHAVIORAL EMAILS AND CAMPAIGNS

Although you could already link videos into your behavioral emails and email campaigns, you couldn’t have them embedded. To make sure your linked videos don’t appear as a simple (not great looking) url, now the thumbnail of the video will be shown, improving the appearance of your emails.

βœ… CUSTOM DOMAIN CONFIGURATION

You can now configure your desired domain for your help center directly from your knowledge base settings.

Take into account that this is a pro feature that some plans don’t include. Let us know if you’re interested in having your own domain for your knowledge base portal.

βœ… COPY PASTING IMAGES

Copy-pasting images is now a possibility! You can copy and paste images, photos and gifs into the chat to make your conversations much more dynamic and fluid.



You can also copy-paste images into your behavioral emails, email campaigns, and automessages.

βœ… IMAGE PREVISUALIZATION

Now, when sending an image on the chat, you will be able to visualize it before to confirm it’s the right image.

βœ… PERSONALIZED QUALIFICATION FORM

Having your visitors emails, names or any other contact information is a must. In order to solve this issue you can now have a qualification form requested any time a new visitor wants to reach you through the chat. You can have as many fields as you need and make mandatory what matters to you the most.

You'll find it in settings >> Widget Settings >> Qualification Form




βœ… QUALIFICATION FORM EVENT

We have developed the perfect event that goes hand-in-hand with your new qualification form. You can now track who has completed the form. You can find this event in the list of predefined events.

βœ… UPDATES NOTIFICATIONS

You can now notify your users of your last post on your Updates section to make sure they stay in the loop and don’t miss any news. You can either show a widget or a pop up notification to your users and choose if you want to allow them to reply and start a conversation.

βœ… HTML EDITING FOR BEHAVIORAL EMAILS AND EMAIL CAMPAIGNS

HTML editing is now available for email campaigns and behavioral emails!

βœ… BILLING HISTORY

To make this easier and clearer for you, you can now see your entire billing history in the same place.

βœ… CLOSED IN APP MESSAGE EVENT

Now you will be able to track when users close automessages you have shown them. This has been added to the list of predefined events you have within FROGED.

βœ… SDK JAVASCRIPT

Our SDK Javascript has been updated including some of the new features that have been explained. For those of you, techies wanting to take FROGED to the next level, be sure to go give a look.

βœ… FINDER

Last but not least, our finder. Go get a look at our updated SDK, you can now have that find button for your help documents and FAQs you were looking for!


If you have any doubts, please let us know 🐸
2020-07-02
Updates
Latest Updates
It's that time again... Update time!

If you hadn't noticed we have come out with many improvements and new features over the last few weeks. 

This is what has being going on at FROGED: 

🌟 Our new Knowledge Base Portal is SEO-friendly

🌟 Now you can sort your behavioral emails, automessages and campaigns by date or alphabetically

🌟 Our Saved Replies have been improved. You can change the format and add personalized variables for quick personalized replies.

🌟 Now, when a contact sends you an image through the chat, you no longer need to download it to visualize it. Just click on it and it will maximize.

🌟 You can even edit messages on a chat conversation. No more misspells for you!

🌟 Set your business hours and configure automatic messages based on your availability.


Feel free to reach out and let us know what you think. Your opinion is very valuable to us! 🐸❀️

2020-06-03
Community
Become a FROGED Affiliate!
Now, you can become one of FROGED top's referrers!
Are you ready to start promoting FROGED to your friends?


By joining our Affiliate Program you will 
earn a 30% commission for every new customer 
that signs up for a paid plan with your link.


Being such a big part of our community comes with many advantages πŸ˜‰



Here's all the information you need 
to make the most out of our referral program:

Thank you for being part of the FROGED family ❀️
2020-05-28
Updates
It's time to get zapped!

Did you really think we wouldn't have any updates for you this week?
Of course we have great news to share!

We are super excited to announce that our integration with Zapier is out!  πŸŽ‰



Click HERE to connect Froged with your must have apps for your daily use.
πŸ’‘ You can find over 2,000 apps, from Google Hangouts, to Trello or HubSpot.

As always, don't forget to let us know your thoughts.
The Froged Team wishes you a lovely end of the week 🐸
2020-05-11
Updates
Update Time
 To start off the week right and bring you some very positive vibes, we've got great news to announce!

The new SDK is finally out! 
Which means that we have a new and improved widget πŸ‘

Our new widget doesn't only look A-MA-ZING but, it's also a lot faster now! ✨✨

Overall, these are the main improvements and updates we have for you:

🌟 New home icons that make your widget look much fancier. Also, these icons will match the colors you had selected for your widget. 

🌟 There are new Emojis and GIF picker to make your conversations much more dynamic and intuitive.

🌟 Your widget is now a lot faster. And trust me, when we say a lot, we mean it... The loading time has been tremendously cut down!

🌟 Last but not least, the Knowledge Base document search has also been improved.


Ta-Da πŸ™Œ

We love hearing from you, let us know your thoughts. 
Looking forward to hearing what you all think!

Stay safe and take care 🐸

2020-04-23
Updates
We have great news!
We have some new great features to share with you this week! 
Drumroll, please... 

In case you didn't know, we have finally launched the much-awaited multilingual Knowledge Base πŸ‘

Thursdays couldn't get any better, right?! 
Well, they actually can...

We have also added these two new features:

🌟 Contacts' avatars are now visible
🌟 Visualizing documents before sending them to your contacts is now possible


As always, we really appreciate your feedback and suggestions, so please keep them coming 

The Froged team wishes you a great rest of the week! 🐸
Be safe and take care

2020-04-14
Updates
Get excited!
We have some great news to announce... πŸŽ‰

🌟 Our integration with Slack is here! Once you have configurated it, it will notify you of new and reopened conversations.


But, hold on, it gets even better! Unbelievable, right?! βœ¨


We have added some new features:

🌟 Documents created on the Knowledge Base and Updates will be automatically saved, just in case you're too excited and forgot to click on the save button...

🌟 You have the possibility to modify the "from" in emails. Before, emails would be sent as "Name from Company Name". Now, that's customizable!

🌟 The layout of columns in contacts and event stream will be remembered!

We really hope you are enjoying Froged as much as we are and, as always, we're open to hearing what you've got to say. 
Any feedback is welcomed, let us know your thoughts!  πŸ’‘

Remember to stay safe and take care. 🐸

2020-04-06
Community
Enjoy our #GoldenFroged community

For being part of this community you'll receive:

πŸŽ‰ 15% lifetime discount in any plan πŸ₯‡

πŸŽ‰Early Access and Free Trial in our new features ️⭐️

πŸŽ‰Webinars, Amazing content and mentorships πŸ‘€

πŸŽ‰Surprises 😏...