2023-03-14
new
NEW Conversation Status
Orange is the new... conversation status dot color. 🟠 Head to your support Inbox to check it out. 
What does it mean?
An orange dot is assigned to conversations where the last message is from the contact, and has been read by a support agent
Status key:
Red - Unread conversations
Orange - Read conversations without a reply
No color - Read and answered conversations by an agent

2023-03-13
updates
UPDATE Following Feature (previously mentions)
Bye-bye Mentions, we've upgraded to the new Following Feature! Head to the support Inbox and...
- Follow conversations without being assigned to them
- Stay up to date with all new conversations you're following
- Easily add/remove followers

2023-02-22
new
♪ We're on TikTok
Help us reach our first 1k Followers on Tik Tok, and tune in every day for hilarious and relatable SaaS jokes, insights, interviews, and more!!! ♪
we're on tik tok FROGED social profile scrolling fown
2022-05-19
improvements
Inbox improvements 🎉
We have great news! We have included 5 great improvements in FROGED's inbox to make your life easier. Don't forget to watch the full video below and contact us if you have any feedback 😀
  • Message loading is much faster
  • Contact verification ✔ is now available
  • Better UX for unanswered conversations
  • Different colors for conversations (customers, the bot or with other agents internally)
  • Automatic conversation assignment by channel is now available

2022-04-22
improvements
Improvements in Flows
We've added more improvements to the Flows!
  • Preview any Flow before showing it to users
  • Drag and drop steps
  • Autosave the flow so you don't lose any changes
2022-04-05
new
Product Flows are here! 🎉
Here some of the main benefits of the flows:
  • Onboarding designed to guide them and take action
  • Product updates and launches allowing for early adoption
  • Retargeting inactive users to prevent churn
  • Proactive customer support empowering users to resolve issues themselves

2022-03-31
new
Quick Search ready for you!
  • Quickly browse and find any contact or account
  • View results grouped or separately under "contacts" or "accounts"
  • Open the desired record in just one click

2022-03-28
new
Whatsapp Integration! 🎉
Hello!
A new integration is here for you - WHATSAPP ! 🎉
  • Efficiently respond and track all conversations with customers in one place
  • Review metrics to help improve your product and customer experience
  • Automatically assign each conversation to the right agent or group


2021-12-16
improvements
Inbox works at light-speed🚀
Hello!! The year is about to end we have some amazing updates to share! 🎉

1. Inbox speed is now 3x faster! 🚀
2. Unsent messages are automatically saved for you. 😉
3. Knowledge Base has more visual features - check them out!⚡

In fact we would love to hear more from you! 
Tell us what feature you'd like to see us develop next.
2021-10-22
new integration
Jira native integration ready for you! 🥳
Do you use Jira and don't you have it integrated yet?

Get all the advantages of Jira native Integration 🚀

This is available for Scale Plan on, check the plans to upgrade and get it.

FROGED Help Center | 2023