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​​Accounts are here! 👥⚡

If you have a B2B business, these will be magical for you 🪄

1️⃣📲Send automessages from Account Owner!? 

2️⃣👥Create account segments! 

3️⃣💬Assign conversations to Account Owners! 

To get all these,

Hey! Want to know the new updates?

1️⃣ 💬 New Group Routing for automatically assigning conversations!

2️⃣ 👤 Contact View improved for being your best ally!

3️⃣ 📲 Mobile App updated!

Yes, you read that right. We have launched an entirely new feature...

(Drumroll, please) 🥁

You can now measure your Net Promoter Score with FROGED!

Just in case you don't know what it is, NPS is a metrics tool that measures customer loyalty and satisfaction and predicts your company’s growth.

And the best part? Your data will be segmented to give you tons of insights on how your customers' experience with your product progresses over time.

If you want to know more about our new shiny functionality click HERE

Get ready for some excitement, we have some great updates to tell about! 😏

Several improvements have been made to the chat and inbox to make your life easier:

🔥 Now, even your users will know when they have unread messages!

Here's the icing on the cake of this month of April... two new integrations!

 

📥 Facebook Messenger integration: you can answer all private messages received on any of your Facebook pages

 

🎦 Google Meet integration: you can start video calls from conversations with your most special users

Thanks to your feedback, we keep improving and growing. So, if you've got anything to say, let's hear it!

You can leave your feature requests ​HERE​.

Here are the last updates of 2020:

🌟 New support metrics module

Now you can keep track of how your support agents are performing simply by checking these graphs.

You have all the information you need about conversations' resolution time, first reply time, and satisfaction ratings!

🌟 New email editor

You can now design your own email campaigns and behavioral emails using our new email editor.

Add blocks and drag and drop content to spice up your emails!

Let us know what you think about this month's updates.

Happy holidays!

🎃 We just launched a new Inbox where your conversations will be easily organized!

You can also tag and mark as priority conversations to be on top of things!

🎃 You can filter your audience to know who saw your last behavioral email, who clicked on your promotional automessage, and even who marked as spam your awesome Halloween campaign!

A great way to create the perfect email flow, don't you think?

🎃 Wouldn't you like to know how well you are solving your users' questions? This is now possible with the new Customer Satisfaction survey!

🎃 You can now have your chat conversations' transcriptions!

🎃 When adding a link in a automessage, you can choose if you want that link to be opened in the same or a new tab.

🎃 Now every segment you create within the Contacts section will have its own URL. Great for sharing info between agents.

🔥 We have just launched a new Notification System!

🔥 Our widget has a newly improved and refreshed appearance! 

       

Doesn't it look great?! It's also more interactive 🤩
Choose to show have one or several modules: live chat, help, and updates.

Note: check if your logo looks in accordance with the widget new appearance, you might need to change it!

🔥 You can now mention agents in conversations!

You can be notified when other agents mention you in a push notification

🔥 For those of you who type at the speed of light... if you mess up in a conversation, don't worry:  you can now edit the format of any message sent, as well as the text

We have also made several corrections, thanks to your feedback 💡

As always, we're open to hearing your opinion! Let us know what you think about this month updates 😉

 

To make sure you offer your customers the best support possible, you can now keep track of how your help documentation is actually helping your users. You can see your help documentation and FAQs views, votes and rating.

You can also sort this data according to these parameters: votes, views, rate.

✅ DOCUMENT RATING

It is now possible to view the rating for each document when editing it.

Although you could already link videos into your behavioral emails and email campaigns, you couldn’t have them embedded. To make sure your linked videos don’t appear as a simple (not great looking) url, now the thumbnail of the video will be shown, improving the appearance of your emails.

✅ CUSTOM DOMAIN CONFIGURATION

You can now configure your desired domain for your help center directly from your knowledge base settings.

Take into account that this is a pro feature that some plans don’t include. Let us know if you’re interested in having your own domain for your knowledge base portal.

Copy-pasting images is now a possibility! You can copy and paste images, photos and gifs into the chat to make your conversations much more dynamic and fluid.

You can also copy-paste images into your behavioral emails, email campaigns, and automessages.

Now, when sending an image on the chat, you will be able to visualize it before to confirm it’s the right image.

Having your visitors emails, names or any other contact information is a must. In order to solve this issue you can now have a qualification form requested any time a new visitor wants to reach you through the chat. You can have as many fields as you need and make mandatory what matters to you the most.

You'll find it in settings >> Widget Settings >> Qualification Form

We have developed the perfect event that goes hand-in-hand with your new qualification form. You can now track who has completed the form. You can find this event in the list of predefined events.

✅ UPDATES NOTIFICATIONS

You can now notify your users of your last post on your Updates section to make sure they stay in the loop and don’t miss any news. You can either show a widget or a pop up notification to your users and choose if you want to allow them to reply and start a conversation.

✅ HTML EDITING FOR BEHAVIORAL EMAILS AND EMAIL CAMPAIGNS

HTML editing is now available for email campaigns and behavioral emails!

To make this easier and clearer for you, you can now see your entire billing history in the same place.

Now you will be able to track when users close automessages you have shown them. This has been added to the list of predefined events you have within FROGED.

Our SDK Javascript has been updated including some of the new features that have been explained. For those of you, techies wanting to take FROGED to the next level, be sure to go give a look.

Last but not least, our finder. Go get a look at our updated SDK, you can now have that find button for your help documents and FAQs you were looking for!

If you hadn't noticed we have come out with many improvements and new features over the last few weeks. 

This is what has being going on at FROGED: 

🌟 Our new Knowledge Base Portal is SEO-friendly

🌟 Now you can sort your behavioral emails, automessages and campaigns by date or alphabetically

🌟 Our Saved Replies have been improved. You can change the format and add personalized variables for quick personalized replies.

🌟 Now, when a contact sends you an image through the chat, you no longer need to download it to visualize it. Just click on it and it will maximize.

🌟 You can even edit messages on a chat conversation. No more misspells for you!

🌟 Set your business hours and configure automatic messages based on your availability.