FROGED Help Center
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FROGED
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FROGED Help Center
Accounts
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Getting Started
FROGED's logic and key concepts
Welcome to FROGED - Activation guide
Customize Your Widget
How to Translate your Messages
Agents
How to add new agents to my workspace?
Agents roles and permissions
Install
How to install FROGED with a script?
How to install FROGED in CMS?
How to install FROGED in Shopify?
How to install FROGED in Prestashop?
How to install FROGED with Google Tag Manager?
How to install FROGED in Wordpress/Woocommerce?
How to preview FROGED with Google Chrome Extension?
Engage
Automessages
What Are Automessages?
How To Create Automessages
How to add accounts' conditions into automessages?
How to send automessages from Account Owner?
Behavioral Emails
What are Behavioral Emails?
How To Create Behavioral Emails
Email Campaigns
What Are Email Campaigns?
How To Create Email Campaigns
Email Campaign Events
Flows
What are Flows?
How to create a Flow?
Best practices of Flows
Flow Use Case 2: Onboarding ("Complete profile")
Flow Use Case 3: Product Update
Flow Use Case 4: User Reactivation
Tips for Flows
Flows Use Cases
Flow Use Case 5: Upselling
Flow Use Case 1: Product Tour
Personalized Messages Using Variables
Organizing communications in categories
Use Case: A/B Testing
Support Features
Documents & Updates
Configuring your knowledge base to support multiple languages
Top 3 Benefits of Having a Knowledge Base
Grow Your Audience Organically with a SEO-friendly Knowledge Base
Knowledge Base Metrics
How to import Help Articles from Intercom or Zendesk
Knowledge Base Portal
Filter documents by type of user and use case
How to link documents on the widget
What does the Knowledge Base Pro add-on include? (KBPro)
Support Metrics
Chat
How to assign conversations automatically?
How to create a Support Group
How to create a Support View
How does group-routing work?
How to turn off group-routing ?
Saved Replies
Internal Notes
CSAT (Customer Satisfaction survey)
How to customize contact view?
Chat Notifications
Shared Inbox
How to assign conversations to Account Owners?
How to create Jira Issues?
Tags for conversations
Accounts
What are Accounts?
How to set up accounts?
How to set up an Account Owner?
How to create account attributes?
How to create account segments?
Events
Predefined Events
How To Create Events
Create a Click Event
Create a Scroll Event
Create a Customized Event
Events
Event's Attributes
Dashboard
What's on Your Dashboard?
Live
Events Stream
Contacts
Contacts
Data Warehouse - How to Remove and Add Columns
Attributes
Tags for contacts
How To Create Dynamic Segments
Import Contacts
Export Contacts
NPS
Net Promoter Score: Why You Need To Measure It
NPS Best Practices
How to set up your NPS Survey with FROGED
NPS Metrics
Froged Apps
Desktop App
Mobile App
Integrations
How to connect FROGED with WhatsApp?
The benefits of Whatsapp Integration
How to connect FROGED with Zapier?
How to connect FROGED with Slack?
How to connect FROGED with Facebook Messenger?
How to connect FROGED with Google Meet?
How to connect FROGED with Jira?
Developers
SDK Javascript
Secure Auth
Customize Widget from code
Other Settings
Workspace Info
Agents
Security
API key
Origins
IP Filters
Suppresions
GDPR
Profile Settings
Widget Settings
How to translate my Widget?
How to set Office Hours and automate messages based on my availability?
Qualification Form
Affiliate Program
Why You Should Become a FROGED Affiliate
How to Sign Up to the FROGED Affiliate Portal
How To Add an Affiliate Link to Your Widget
Froged Challenge
What are FROGED Challenges?
#1 Challenge - Support Optimization
#2 Challenge - Customize your FROGED site
#3 Challenge - Churn Prevention (NPS)
Accounts
If you are a B2B company, accounts are magical for you.
What are Accounts?
How to set up accounts?
How to set up an Account Owner?
How to create account attributes?
How to create account segments?
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