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Saved Replies
Saved Replies is a very helpful tool that is incorporated into our chat. This will make your conversations with your users more dynamic and efficient.

By going to Settings > Save Replies, you can add multiple saved replies such as "Hello, how may I help you?" or "Thank you for waiting", so you can answer commonly asked questions or comments from your chat to improve time efficiency. To do this click on + Add saved reply, and then write a title and the reply. Once you have added them, you could always edit them if you think they might need some improvement or just want to modify them.

By the way, you can have as many saved replies as you want! 😉 
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