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Saved replies are a feature that can save customer support teams a lot of time and effort. They allow you to pre-write common responses to frequently asked questions, so you can quickly send them to customers without having to retype everything each time. 

With saved replies, you can ensure consistency across your customer support interactions and provide accurate and helpful responses to your customers. They can also help you to reduce response time and handle a high volume of inquiries more efficiently. 

To create saved replies in Froged, simply navigate to the saved replies section in the platform at Settings > Save Replies, create a new reply, and customize it to fit your needs. You can also add the title to your saved replies to make it easier to find the appropriate response for each situation. 

Remember, saved replies are a valuable tool for customer support teams, but it's important to use them thoughtfully. Once you have added them, you could always edit them if you think they might need some improvement or just want to modify them. 

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