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Learn about what you will find in your inbox, how to assign conversations to other agents, and how your agents will be notified when someone sends a message.
How to assign conversations automatically?
How to create a Support Group
How to create a Support View
How does group-routing work?
How to turn off group-routing ?
Saved Replies
Internal Notes
CSAT Survey
How to customize contact view?
Chat Notifications
Shared Inbox
Automatically send emails from your email clients to shared inbox in Froged
How to assign conversations to Account Owners?
How to create Jira Issues?
Tags for conversations