Inbox Chat
Learn about what you will find in your inbox, how to assign conversations to other agents, and how your agents will be notified when someone sends a message.
Profile Settings
If you click on the Profile Settings Icon, located at the bottom left of the screen, you will display the menu of your profile.Here, you can configure your personal information, change your passwor...
How to assign conversations automatically?
Centralize your mobile app support
How to create a Support Group
How to create a Support View
How does group-routing work?
How to turn off group-routing ?
Saved Replies
FAQ - Knowledge Base article picker
Internal Notes
How to customize contact view?
Chat Notifications
Shared Inbox
Automatically send emails from your email clients to shared inbox in Froged
How to assign conversations to Account Owners?
How to create Jira Issues?
Tags for conversations
Chat keyboard shortcuts
Following
Conversation Status
Keyword Spotting