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Learn about what you will find in your inbox, how to assign conversations to other agents, and how your agents will be notified when someone sends a message.
Profile Settings
How to assign conversations automatically?
Centralize your mobile app support
How to create a Support Group
How to create a Support View
How does group-routing work?
How to turn off group-routing ?
Saved Replies
FAQ - Knowledge Base article picker
Internal Notes
How to customize Contact View?
Chat Notifications
Shared Inbox
Automatically send emails from your email clients to shared inbox in Froged
How to create a Rule?
How to assign conversations automatically?
How to create Jira Issues?
Tags for conversations
Chat keyboard shortcuts
Following
Conversation Status