Knowledge Base Portal (Help Center)

Having your own branded support portal sounds great right? But getting started and organizing help centers can be a challenge. Enhance your customer support experience with FROGED's powerful Knowledge Base feature. Creating and organizing your help center has never been easier. Our intuitive and responsive portal allows you to provide a fully-functional support center where your customers can find solutions to their problems.

To get a better idea, watch this short video:

With FROGED's Knowledge Base, you can create folders and group articles by themes or features, ensuring all relevant information is easily accessible in one place. Adding multimedia elements like images, videos, buttons, and dividers is as simple as clicking a button. You can even interconnect your documents using hashtags, creating valuable learning loops for your customers.

We've also made it user friendly - just click on the plus to add images, video, buttons or dividers. You can also inter-connect your documents easily by clicking the hashtag. This way you can create important learning loops for your customers.

You can also add a summary or index your documents for SEO.

Frequently Asked Questions:
Can I filter docs by user type or use case?
Yes - If you want to limit visibility of some articles based on user personas or use cases, it's easy. Just tag your document! See more details at Filter documents by type of user and use case.

Can I customize it with our branding?
Yes - Customize your Knowledge Base with your own branding: colors, titles, or add your custom domain with the KB Pro! No code needed!

Can I know which articles are most viewed?
Yes - Get insights with one click. From your most viewed articles to the one's that need a little improvement- all based on your customer feedback. It's automated, each article includes a Q&A button allowing your team to focus on customers rather than measuring data and Improve employee productivity.

Can I import them from another platform?
Yes - You can bring everything automatically from Zendesk and Intercom with the KB Pro! No need to copy and paste them one by one!

Standard KnowledgeBase and KnowledgeBase PRO, what's the difference?

Let's explore the differences between FROGED's Standard Knowledge Base and Knowledge Base PRO to help you choose the right option for your needs.

Standard Knowledge Base offers 25 articles, documents, or folders, making it a suitable choice for smaller-scale knowledge management. It supports one language and is hosted on the FROGED domain (

On the other hand, Knowledge Base PRO provides unlimited elements, allowing you to create and organize an extensive repository of knowledge. With multi-language support, you can cater to a global audience effectively. The PRO version also offers the convenience of automatic importation from Zendesk and Intercom, saving you time and effort when transitioning from other platforms. With the ability to customize your domain and indexing, you can align your Knowledge Base with your brand identity seamlessly.

Whether you opt for the Standard Knowledge Base or upgrade to Knowledge Base PRO, FROGED has the right solution to empower your customer support journey and provide an exceptional self-service experience for your users.

Explore the possibilities and make an informed decision. Start building your Knowledge Base today with FROGED! 

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FROGED Help Center | 2024