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FAQ - Knowledge Base article picker
How to send FAQ articles in the chat to save time from your support agents
One of the best things about FROGED's chat is that the agents can save a lot of time responding to frequently asked questions from users if they have a strong Knowledge Base full of great articles and content.
To send an article in a chat conversation do the following:
1. Click on the article picker menu and search for your desired article (use keywords):
2. Once selected, make sure it's the right article and send it in the conversation:
You will see how this saves your support agents a lot of time and also educates your customers towards self-serve support 😎