Dashboard & Metrics
Use case: NPS Detractors
Invite Detractors to give you more feedback
Nothing more frustrating than an unhappy user, right? Why not taking advantage of the negative score they gave you to try to speak with them? Let's see an example!
1. Create a dynamic segment with Detractors and save it:
2. Create a communication for this Detractors segment:
In this example it is an Automessage, inviting the user to take a survey and give us more feedback:
Remember to upload the segment created in the "Conditions" to segment your audience first: