Print
![](https://files.froged.com/public_uploads/2kuflt/MCqohwOtSypcAYcFBhQq_Screen-Shot-2022-05-06-at-14.19.47.png)
![](https://files.froged.com/public_uploads/2kuflt/V6UHi4C41PmTfooDkxtV_Screen-Shot-2022-05-06-at-14.13.24.png)
![](https://files.froged.com/public_uploads/2kuflt/SntRdx3GHLS73b6GHbkA_Screen-Shot-2022-05-06-at-14.17.58.png)
![](https://files.froged.com/public_uploads/2kuflt/EzVMmeKrFWkK0OtspbwC_Screen-Shot-2022-05-06-at-15.53.35.png)
Tags for conversations
You can tag conversations within FROGED chat if you want to track the volume of enquires
by specific topics (eg. pricing, bugs, training, etc).To tag a conversation, you just need to click on the conversation menu "Actions". From there you have 2 options, select a Tag for the conversation:
![](https://files.froged.com/public_uploads/2kuflt/MCqohwOtSypcAYcFBhQq_Screen-Shot-2022-05-06-at-14.19.47.png)
Or you can create a new Tag easily by adding a name and a colour:
![](https://files.froged.com/public_uploads/2kuflt/V6UHi4C41PmTfooDkxtV_Screen-Shot-2022-05-06-at-14.13.24.png)
You can also delete a Tag very easily from the tag list:
![](https://files.froged.com/public_uploads/2kuflt/SntRdx3GHLS73b6GHbkA_Screen-Shot-2022-05-06-at-14.17.58.png)
Now you can track what topics (tags) are more recurrent in your conversations with customers from the side menu "Reports" > Support Metrics:
![](https://files.froged.com/public_uploads/2kuflt/EzVMmeKrFWkK0OtspbwC_Screen-Shot-2022-05-06-at-15.53.35.png)
Happy tagging! 😀