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How to assign conversations to Account Owners?
Assign conversations to the each account's owner automatically.
To make sure a conversation gets answered by the right person in your company, assign it to the account owner effortless in Froged. For it, make sure to set up the account owners first.
It’s really simple and you'll give more personalized service!
1/Create new rule by clicking + in the Inbox rules.
2/Set the rule by account owner assignation and save.
3/Establish the priority of this rule.
When more than one rule is created, make sure the order of priority is as you want. This way, the conversation will be assigned following these rules’ order.
When more than one rule is created, make sure the order of priority is as you want. This way, the conversation will be assigned following these rules’ order.
Done! Now you’ll be orienting the conversations that meet this rule to the appropriate account owner agent.