That's a Data regulation

At FROGED, we prioritize data security and privacy, and as a European company, we adhere to strict standards, including compliance with the General Data Protection Regulation (GDPR). In this comprehensive guide, we will explore how FROGED ensures GDPR compliance and safeguards your customers' data.

GDPR Compliance:
As part of our commitment to data protection, FROGED fully complies with the GDPR. We handle personal data in accordance with the regulation's principles and requirements to ensure lawful and transparent processing.

Data Security Measures:
We have implemented robust security measures to protect your customers' data. All of our servers are located within the European Union, ensuring that data remains within the jurisdiction of the GDPR. We regularly assess, update, and enhance our security protocols to mitigate risks and safeguard sensitive information.

Cookie Request and Tracking Permission:
In accordance with the GDPR's guidelines on cookies, FROGED provides options to manage cookie consent. Within the Widget settings, you can enable or disable the cookie request and tracking permission when someone starts a session on your site. If you choose to enable the cookie request, you can customize the message to align with your branding and comply with GDPR requirements.

Storage Permission Request:
FROGED offers the flexibility to request storage permission when a user initiates a conversation on the chat for the first time. This allows you to align with the GDPR's requirements and seek explicit consent for storing customer data. You have control over enabling or disabling this feature based on your preferences and compliance needs.

👉 Important Note: When activating the custom message option for the cookie request, it is crucial to utilize our SDK JavaScript to determine whether the contact accepts cookies. If not explicitly indicated, cookies will be accepted by default, ensuring compliance with the GDPR's guidelines.
With FROGED, you can confidently rely on our commitment to GDPR compliance and data security. We understand the importance of protecting your customers' data and will never disclose it to third parties. By utilizing our comprehensive GDPR settings, including customizable cookie requests and storage permission requests, you can align with the regulation's requirements while delivering an exceptional user experience.

Please note that this guide provides an overview of our GDPR-related features and practices. For detailed legal advice and specific compliance requirements, we recommend consulting with legal professionals well-versed in data protection laws, including the GDPR.
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FROGED Help Center | 2024