How To Create Automessages?

First, go to Engage > Automessages > + Create Automessage. To start creating automessages, follow these 5 simple steps:

1. Trigger
Choose where you want your automessages to be shown, whether it's on any page or specific pages. Give your users a few seconds before the message pops up.

NOTE: We recommend adding a delay of 3-5 seconds.

Set the recurrence of the message. Decide if you want it to be shown every time, only once, or at specific intervals based on your message's purpose.

2. Conditions

Specify who you want to show this message to by using attributes and events to create hyper-segmented automessages. You can load a previously created segment, and its conditions will be automatically applied.

3. Content

Select the format of your automessage. If you want users to interact with it, specify when it will be closed. Add personalized content by using variables with the $ sign.

💡 You can add a fallback message by clicking on it. For more information, refer to the "Personalized Messages Using Variables" section.

To enhance engagement, make your automessage more visually appealing. Add images, GIFs, videos, buttons, and more by clicking on the + button.

🔥 You can now include help documents directly from your Knowledge Base, providing valuable information to users throughout their lifecycle and reducing support conversations.

4. Status

Add a title, place your automessage into a specific category, and write a description for it. Set the date and time you want to launch your automessage.

You can also choose to show it only when you're available. Adjust your Office Hours in Settings > Workspace Settings.

Once your automessage is ready, don't forget to activate it!
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FROGED Help Center | 2024