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FROGED Help Center
Getting Started
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Getting Started
Activation Guide
Welcome to FROGED!
Start getting value out of FROGED
Round up your crew
Scale your workspace
How to add new agents to my workspace?
FROGED's logic and key concepts
Installation guide
How to install FROGED with a script?
How to preview FROGED with Google Chrome Extension?
How to install FROGED in CMS?
How to install FROGED in Shopify?
How to install FROGED in Prestashop?
How to install FROGED with Google Tag Manager?
How to install FROGED in Wordpress or Woocommerce?
How to install FROGED manually in WordPress
Quick installation checks
How to set up SMS integration in Twilio and FROGED
Billing
Billing and Account limits info
MAU - Monthly Active Users
People
Contacts
Where can I find my Contacts?
Import Contacts
Export Contacts
How to remove and add columns?
Attributes
Tags for Contacts
How to create Contact Segments
Default segments
Accounts
What are Accounts?
How to set up accounts
How to set up an Account Owner?
How to create Account segments
How to Create Account Attributes
Import Accounts
Events
What are Events?
Predefined Events
Live Stream
How To Create Events
Create a Click Event
Create a Scroll Event
Create a Customized Event
Event's Attributes
How can I track my users' usage?
Engagement Features
Automessages
What Are Automessages?
How To Create Automessages?
How to add Accounts' conditions into automessages?
How to send automessages from Account Owner?
Behavioral Emails
What are Behavioral Emails?
How To Create Behavioral Emails
Behavioural Email Metrics
Email Campaigns
What Are Email Campaigns?
How To Create Email Campaigns
Email Campaign Events
Email Campaigns Metrics
Email Reputation
Flows
What are Flows?
How to create a Flow?
Best practices of Flows
Flows Use Cases
Flow Use Case: Product Tour
Flow Use Case: Onboarding (Complete profile)
Flow Use Case: Product Update
Flow Use Case: User Reactivation
Flow Use Case: Upselling
Tips for Flows
Flow Use Case: CTA button + Chat message
Flows Metrics
Flow Use Case: Link a series of Onboarding flows
Flow Use Case: Track who clicks on a button
Personalized Messages Using Attributes
Organizing communications in categories
Use Case: A/B Testing
Use Case: send an external survey (Google Forms)
How to add gifs via GIPHY on your content
Email reputation and Spam
Use case: CTA to get Newsletter subscribers
Support Features
Inbox Chat
Profile Settings
How to assign conversations automatically?
Centralize your mobile app support
How to create a Support Group
How to create a Support View
How does group-routing work?
How to turn off group-routing ?
Saved Replies
FAQ - Knowledge Base article picker
Internal Notes
How to customize Contact View?
Chat Notifications
Shared Inbox
How to create a Rule?
How to assign conversations automatically?
How to create Jira Issues?
Tags for conversations
Chat keyboard shortcuts
Following
Conversation Status
Widget Settings
How to translate the widget to other languages?
How to set Office Hours and automate messages based on my availability?
How to manage Festives/Holidays in your Support Metrics
Advanced widget customization with code
Qualification Form
Knowledge Base
Knowledge Base Portal (Help Center)
Configuring your knowledge base to support multiple languages
Top 3 Benefits of Having a Knowledge Base
Grow Your Audience Organically with a SEO-friendly Knowledge Base
Knowledge Base Metrics
How to import your knowledge base articles from Intercom or Zendesk
Filter documents by type of user and use case
What does the Knowledge Base Pro add-on include? (KBPro)
How to create an article in the Knowledge Base
How to link an article into another article
Updates
Updates
WhatsApp
Create Message Templates
The benefits of Whatsapp Integration
Common Whatsapp Errors in Inbox
How to configure your CSAT in WhatsApp
Whatsapp - Twilio
How to set up a service on Twilio
Integrations
Zapier
Slack
Facebook Messenger
Google Meet
Jira
Dashboard & Metrics
General Dashboard
Inbox Metrics
CSAT (Customer Satisfaction Score)
NPS
Net Promoter Score: Why You Need To Measure It
NPS Best Practices
How to set up your NPS Survey with FROGED
NPS Metrics
Use case: NPS Promoters
Use case: NPS Detractors
NPS Use Cases
Developers
SDK Javascript
API key
Origins
Webhooks
Security
Security
GDPR
Secure Auth
How to blocked contacts
Other Settings
Workspace Info
Agents
Agents roles and permissions
Suppresions
Billing
Billing and Account limits info
Billing information, subscription limits and reputation management.
MAU - Monthly Active Users
FROGED Help Center
| 2024
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