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NPS Metrics
To check your Net Promoter Score metrics, you can either go to Reports > NPS Metrics or click on the Metrics button in the NPS feature.
FYI, you can select which segment you want to be taking a look at within the column on the left.
On the top, you have some of your most important metrics:
Total answers: the total number of answers your NPS survey has received.
Response ratio: the percentage of users who have answered the survey.
NPS Score: it's calculated by detracting the percentage of detractors from the percentage of promoters (NPS = % promoters - % detractors)
Rating average: the average rating received on the survey (from 0 to 10)
You can also filter the metrics by a certain period of time, accessing the "calendar" symbol in the
top bar menu on the right. Here you can select a predefined period of time, and also customize your
desired timeframe:
For more information on how NPS is calculated and what are the optimal results, check this article out: Net Promoter Score: Why You Need To Measure It.
On the next graph, you can see your response distribution and the percentage of promoters, detractors, and passive customers you have.
If you have read our NPS Best Practices, you already know that measuring NPS over time is extremely important to determine if your efforts, in terms of product improvements and converting detractors into promoters, have been successful.
Haven't you run your NPS survey yet? Here's How To Set Up Your NPS Survey With FROGED.